Returns and order problems
Our full Refund Policy explains eligibility, exceptions and the return process. Please review it before ordering or requesting a return.
The policy provides 30 days after receiving your item to request a return, subject to its conditions and exceptions. It is not an unconditional return promise: the policy lists restrictions for personalized products, sale items and gift cards.
How to request help
Email support@unipuzzles.com with your order number and reason for the request. For damaged, defective or incorrect items, include photos so we can assess the issue.
Contact us before shipping a return. If accepted, our team will provide the instructions and designated return address.
Return shipping and refunds
Under the Refund Policy, we cover return shipping for defective, damaged or incorrect items. Customers cover return shipping for changes of mind or incorrect item or size selection, where the return is eligible.
Approved refunds are processed to the original payment method within 10 business days; your bank may need additional time. See the full policy for all conditions and applicable exceptions.
Personalized products
Personalized products cannot be returned or exchanged for non-quality reasons, including a change of mind. If a personalized product has a quality issue, we will send a replacement free of charge, including replacement shipping. Email support@unipuzzles.com with your order number, a description of the issue and clear photos so we can help.
This policy does not limit any mandatory consumer rights that apply to your purchase.