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    Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase due to a default, you may return it. Please see below for more information on our return policy.

    All returns and order issues must be reported within thirty (30) days of the delivery date. We DO NOT accept returns for refund for any orders that are beyond 30 days from the delivery date.

    If you need a return, please contact our customer service team to discuss exact details delivery first.

    DO NOT send it back directly without contacting our service personnel, otherwise we will not issue a refund.

    1.3 Return Service Procedure:
    Please contact our service staff, and attach clear photos of the items that represent a quality issue.
    Please follow the instructions that are provided by our customer service team.
    Returns will be processed within 5 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 5-7 additional business days for the funds to be credited to your account used during checkout.

    Return address (only for receiving return items):
    Please contact our customer service representatives to request a return address.

    1.4 Do I need to pay for return shipping?
    The following reasons are covered by our 30 days Full Coverage Return/Exchange Policy. (support@unipuzzles.com will refund all shipping fees.)

    We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.

    The following reasons are covered by our 30 days of Limited Coverage Return/Exchange Policy. (Customer is responsible for return postage fees, and replacement postage fees.)

    You have selected the wrong size product.
    Personal Reasons due to changed mind, personal taste, etc..

    1.5 For any return questions, contact us at support@unipuzzles.com.

    2 Damages and issues
    Inspect your order upon reception and contact us within 72 hours if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

    3. Can I still return items if they are worn, damaged, or have the tags removed?

    3.1 Items with non-returnable marks and free gifts cannot be returned.

    4. How long will it take to receive my refunds?

    Refunds will be processed within 5-7 days after we receive your package and will be issued to your original payment account.

    1. Before you return the item(s), please communicate with our customer service email about your return requirements, and we will try our best to help you find a better solution than return and exchange.

    2. Please don‘t send your return to the address on your package. That is not our return address and will affect the processing of your return.

    Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.
    Please contact one of our customer service representatives to request a return authorization and the return instructions